| 5 months ago

Our Response to COVID-19

Like all of you, we are instigating measures and processes that seek to protect the health, wellbeing and safety of our team, clients, suppliers and the broader community. We are managing this proactively and based on the most recent advice from Government and Health Departments to ensure a sensible, yet cautious approach. Our highest priority is the health and wellbeing of everybody. This will enable us to continue providing our clients and business partners with the service they need to support their own operations. We have introduced new working arrangements across our branches and offices to ensure we remain flexible and agile at a local level to respond to our customers’ needs whilst limiting risks to our workforce and their families. We believe that by remaining responsive and adapting our working practices to the changing environment, will ensure continuity of service and adaptability to a changing landscape.

Supporting you and your business –

  • We continue to have the capability to provide our clients with a ‘business as usual’ service. Our regional based branches across Australia ensures that we can respond to your local needs, backed up by our wider network capability.
  • Staying in contact with our customers and community is essential. We now conduct our meetings and interactions using technology as a matter, of course, to ensure we keep close to customers’ needs and to protect our field operatives /their people and adhere to social distancing guidelines.
  • All our staff have been given information and training in strict hygiene, social distancing and communication protocols and are practicing this both within and outside the business. We remain vigilant and focused to minimise risks where face to face contact and communication is required to support your business.
  • We have implemented additional registration and hygiene requirements for all essential visitors, deliveries and subcontractors attending our premises.

Our team remains fully accessible and we are fully resourced and connected to support our clients with staff available through the normal communication channels who remain committed to maintaining our high-quality client service levels as you would expect from us. Your relevant Fuelfix partner or contact will be in touch about any upcoming meetings to confirm arrangements considering these new measures, and to understand any restrictions that you and your business may have.
Our senior management team is meeting daily to discuss any updates or changes as they occur, and we will modify our approach as necessary considering the continually evolving situation.
We value the trust you have placed in our business and look forward to continuing to support you as we all work through this together. If you have any questions about our business continuity response plan, we would be happy to share our learnings from this situation with you or anyone from your organisation.

Best wishes to you, your families and your colleagues in these challenging times.

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